Get in Touch With Us
Every message we receive helps shape what we publish. Whether you have spotted something that looks out of date, want to ask a question, or simply have a thought to share, we are happy to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Contact Us
The quickest and most reliable way to reach our team is by email. Please write to us at [email protected]. A real person reads every message, and we aim to reply within two to three working days. During busy periods it may take a little longer, but we will always do our best to get back to you.
What You Can Write to Us About
We welcome a wide range of messages, including:
- Corrections: if a detail on one of our pages seems wrong or no longer accurate, tell us which page and what you noticed.
- General questions: if something we have written is unclear, ask and we will try to explain it more simply.
- Feedback: suggestions about topics you would like covered, or ideas for making the site easier to use.
- Partnership or media enquiries: please include a short summary of your request and how we can reach you.
Tips for a Faster Reply
To help us respond quickly, it is useful to include a clear subject line, the web address of any page you are referring to, and as much relevant detail as you can. Screenshots can be helpful too. Please do not send passwords, bank details or other sensitive personal information by email, as we will never need them to answer your question.
What We Cannot Help With
We are an independent information website. We are not able to access accounts held elsewhere, process payments, or settle disputes between you and any third party. If your question relates to one of these matters, the organisation you hold an account with will be best placed to assist.
How We Handle Your Message
Any details you share with us are used only to respond to your enquiry. You can read more about how we store and protect information in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.
Thank you for taking the time to contact us. Your comments genuinely help us keep our content accurate, useful and easy to read, and we look forward to hearing from you.